Price Estimates/Quotes for Custom Orders:  Price quotes are subject to change based on fluctuations in the precious metals market, the cost of gemstones, as well as any time delay between quote and placement of order.  With respect to a quote involving a component from an outside source, we do our best to provide an accurate estimate but the actual price charged may be different, in which case we will keep you informed.
 
 
Payment for Custom Orders:  For custom orders, payment of one-half purchase price or quote estimate is required upon order with balance due upon completion of work.  We accept most credit cards and checks.  Please allow time for checks to clear before work begins/order delivered.

*Except for defect or express written waiver by Arpaia Fine Jewelry, CUSTOM ORDERS ARE NOT RETURNABLE.  
 

Custom Time Frames:  If we have all components in our inventory to make your custom order, we will provide you with a completion date.  We will do our very best to have the piece ready when you want it.  Generally, we try to finish all projects within two (2) weeks, though more time may be needed for complex pieces and during busy seasons.  Custom orders requiring materials and artisan-crafted parts which are not in our inventory (such as a special clasp) can take much longer - sometimes even months, and only approximate completion dates might be possible.  We wish to please all our clients and will do whatever we can to meet your complete satisfaction, including delivering jewelry on time for a special occasion.

 Look-See Arrangements:  Upon request, we are happy to make advance arrangements for our known preferred customers to "look-see" instock jewelry prior to purchase (no return fee applies).  All shipping and handling charges and insurance are the client's responsibility.  All look-see arrangements are in writing and require prior credit card approval for full purchase amount; the charge will be applied upon purchase or if the jewelry is worn or not returned in perfect condition.  Look-see jewelry may not be worn other than to try on and may not be cleaned; we can detect cleaning and even the slightest wear.  This policy protects all customers by guaranteeing that all of our jewerly available for purchase is in pristine new condition (unless the description provides otherwise - for example, with respect to an antique gemstone).
 
  

Shipping

 
 
Gift Packaging:  Each piece of jewelry arrives in a beautiful firm gift box, together with a new microfiber cleaning cloth. 
 

Processing Instock Orders:  Instock orders are processed within 2-5 business days from order date.  As mentioned further below, if you require rush service, please call Kimberly Arpaia at 203-772-4643 and she will do her very best to accomodate your needs.

 FedEx Shipping Instock and Custom Orders / FREE FEDERAL EXPRESS SHIPPING WITHIN CONTINENTAL UNITED STATES / Shipping to Destinations Outside Continental US/ Rush Service, Handling and Shipping: 

Federal Express is our exclusive carrier for the transportation and delivery of all merchandise sold on this website. 

      Free Shipping:  Free shipping by Federal Express is offered on all orders to destinations in the continental United States.   The free shipping offer is not available on shipments to Alaska, Hawaii, Puerto Rico, Canada or other International Locations.

     - With respect to orders valued at maximum US $500 or less, the free shipping method is typically by FEDERAL EXPRESS GROUND.  At our option and complete discretion, we may choose a faster Federal Express shipping service.

     - With respect to orders valued at minimum US $501 to a maximum of $15,000, the free shipping method is at our option and complete discretion by FEDERAL EXPRESS STANDARD OVERNIGHT OR FEDERAL EXPRESS 2DAY SERVICE.

     - With respect to orders valued at minimum US $15,001 and more, the free shipping method is by FEDERAL EXPRESS STANDARD OVERNIGHT.

     Rush Service:  If you require RUSH processing and shipment, please call Kimberly Arpaia at 203-772-4643.  If at all possible, we will process your instock order the same day and send by Federal Express Priority Overnight.  We will inform you of any additional charge for rush service and shipment.  

      Shipping Outside Continental United States:  With respect to shipments to Alaska, Hawaii, Puerto Rica, Canada and Other International Destinations, please call Kimberly Arpaia at 203-772-4643.  We will inform you of the additional charge for shipment to any exact destination outside of the Continental US.  

 Recovery for Loss incurred in Shipping - Damage, Theft, Missing Package.  *We declare full merchandise value in connection with  all Federal Express shipments to cover loss, theft or damage in connection with shipping.  However, to recover for shipping claims, the recipient must comply with the following procedures:  (1) when you sign for the package, if you notice any external damage or tampering of the box, please ask the Federal Express carrier to make a written record of the damaged container; (2) notify Arpaia Fine Jewelry within 24 hours from delivery (or as soon thereafter as possible; we have a very limited time frame to file a cargo claim with Federal Express) - we will immediately contact you and file a claim with FedEx Cargo Claims Department; (3) in the unlikely event that you do not hear from us in response to your shipping problem, please immediately contact FedEx Cargo Claims Department by calling 1-800-463-3339 to report the problem and obtain a claim number; (4) you must retain the damaged merchandise together with all shipping containers and packaging materials for Federal Express inspection (most of our shipments are double boxed and we always properly pack and seal all shipments.  All boxes and packing materials must be saved for Federal Express inspection as proof of evidence of tampering or damage to the container which results in a breach of the exterior integrity of the container); and (5) cooperate fully with Arpaia Fine Jewelry and Federal Express in connection with the cargo claim.  Purchases may not be returned for shipping damage - the sole recovery is Federal Express settlement as described in this paragraph.

***Direct Signature is required for all Federal Express shipments.  In accordance with Federal Express requirements for settlement, we cannot waive or release any signature requirement.  Accordingly, please do not hesitate to call us if you need to make special provisions for your Federal Express shipment; in which event, we will inform you of any extra handling and shipping charges in connection with your requested instructions.

Please contact Kimberly Arpaia by phone at 203-772-4643 or email ArpaiaFineJewelry@mac.com with all your shipping questions, requests and instructions. 
 

Damage from Shipment:  In processing all orders, each piece is checked carefully and packaged in accordance with strict proceedures.  As mentioned above, we declare the full value of merchandise in connection with all Federal Express shipments and require direct signature.  If the shipping container appears damaged or tampered with, please ask the FedEx carrier to make written note of the problem.  Immediately upon delivery, please examine your purchase for evidence of damage.  If you receive an item that appears damaged from shipment, please keep the shipping box and all packing materials and contact Arpaia Fine Jewelry immediately by phone at 203-772-4643 since we must contact Federal Express within a certain time from delivery in order for settlement coverage to apply.  Since the package is in your hands and control, timely notification is your responsibility.  If for any reason we do not contact you within 24 hours to discuss your damage claim, please contact FedEx Cargo Claims Department by calling 1-800-463-3339 to report the problem and process the claim.  Federal Express most likely will request to see the damaged item and all packaging prior to making settlement.  Federal Express is the only recovery for damage or loss incurred during shipment.
 

Return for Defect:  We do our very best to use only the finest materials which are free from defect and to make each piece with the greatest care and expertise.  Each piece is checked carefully and packaged in accordance with strict proceedures.  Please examine your purchase immediately upon delivery.  If you believe it is defective, you may return it for repair or replacement as long as you contact us at 203-772-4643 or email ArpaiaFineJewelry@mac.com for return authorization and we receive the item within five (5) business days from delivery.  We will examine the piece after return, and if it is determined to be defective, we will repair or replace it at our option and return to you without charge.  If for any reason we are not able to repair or replace the item, we will issue full refund including purchase price, sales tax, and shipping charges paid by you. 

Purchases may not be returned for shipping damage.  We are not responsible for any shipping loss, damage or theft.  As mentioned above, we declare full value for all shipments and settlement through Federal Express is the sole form of recovery for shipping loss, damage or theft.